Latest Update: October 2024
These Terms of Service govern your use of our website and our services. By accessing or using our platform, you agree to comply with and be bound by the following terms.
Please read them carefully before you go ahead with any purchase.
1. Acceptance of Terms
By using Suy Shop’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these terms, you should refrain from using our services.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have the consent of a legal guardian.
- Provide accurate and complete information when creating an account or placing an order.
3. B2B Ecommerce Model
Suy Shop operates as a Business-to-Business (B2B) platform. We cater to small stores, resellers, mini-marts, and other businesses looking to purchase products in bulk.
We do not currently sell (SRP) directly to individual consumers and outside the Davao City for now.
4. Account Creation and Security
You may be required to create an account to access certain features on our site. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Please notify us immediately if you suspect any unauthorized access or use of your account.
- Suy Shop is not responsible for any losses or damages caused by unauthorized use of your account.
5. Orders and Payments
All orders placed on our website are subject to acceptance. We reserve the right to refuse or cancel orders at our discretion, particularly in cases of incorrect pricing, product availability, or fraudulent activity.
- Payment Methods: We accept the following payment methods: Cash on Hand.
- Pricing: All prices listed are in PHP and are exclusive of taxes and shipping fees unless otherwise stated.
- Order Confirmation: Once an order is placed, you will receive an order confirmation via email and/or SMS with our Customer Service Hotline.
6. Shipping and Delivery
Our shipping and delivery policies are outlined in our Shipping Policy. We currently only deliver within Davao City and aim to fulfill orders within the estimated time frames provided. Delays may occur due to unforeseen circumstances, but we will make every effort to keep you informed.
7. Return, Refund, and Replacement Policy
We do not offer refunds for lost or damaged products caused by the customer. However, we will replace products that are lost or damaged during delivery by our staff. For more details, please refer to our Refund Policy.
8. Product Availability and Descriptions
While we strive to provide accurate descriptions and representations of products, we do not guarantee that all product information is completely free from errors. In case of discrepancies, please contact our customer service for clarification.
- Availability: Products may be out of stock or discontinued at any time without prior notice. If an item in your order is unavailable, we will notify you and provide alternatives or adjust your order accordingly.
9. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Suy Shop or its licensors and is protected by intellectual property laws. You may not use, copy, distribute, or exploit any content without written permission from Suy Shop.
10. Limitation of Liability
Suy Shop will not be held liable for any indirect, incidental, special, or consequential damages that arise from your use of our platform or services. We are not responsible for delays or failures in delivery due to factors beyond our control (e.g., weather, courier issues).
11. Termination of Use
We reserve the right to terminate or suspend your access to our platform if you violate these Terms of Service or engage in fraudulent or abusive behavior. This can occur without prior notice, and any pending orders may be canceled at our discretion.
12. Changes to Terms
Suy Shop reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website following such changes constitutes your acceptance of the updated terms.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Philippines, specifically those applicable to contracts entered and performed within Davao City.
14. Contact Us
For any questions or concerns regarding these Terms of Service, please contact us:
- Email: [email protected], [email protected]
- Phone: (082) 392 7441
- Office Hours: Monday – Saturday, 8 AM – 5 PM
Thank you for choosing Suy Shop! We look forward to serving your business needs.