Latest Update: October 2024
We aim to make your shopping experience smooth and convenient. Below is an overview of our shipping policy for all orders placed on our website.
1. Shipping Coverage
Currently, Suy Shop operates within Davao City only. We deliver directly to small stores, resellers, and other businesses in the area. If your business is based outside Davao City, please stay tuned, as we plan to expand our shipping coverage soon.
2. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been processed and is ready for shipment.
3. Delivery Time
- Standard Delivery: Orders are typically delivered within 3-5 business days after processing.
- Delivery times may vary slightly due to external factors like weather, traffic, or courier delays, but we will do our best to keep you updated.
4. Shipping Fees
5. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number to monitor the delivery status. You can also log into your account on our website to view your order’s progress.
6. Failed Delivery Redelivery
If our delivery partner is unable to deliver your order due to incorrect address details or if no one is available to receive the package, we will attempt redelivery. Please make sure to double-check the shipping address and provide accurate contact information during checkout to avoid delays.
- Redelivery Fee: In cases of failed delivery, a redelivery fee may be charged.
7. Damaged or Lost Packages
While we take every precaution to ensure safe and timely delivery, in the rare event that your order arrives damaged or is lost in transit, please contact our customer service immediately at Customer Service Hotline.
We will work with the courier service to investigate the issue and either arrange for a replacement order or offer a refund, depending on the situation.
8. Order Cancellation and Changes
If you need to cancel or modify your order, please contact us within 24 hours of placing your order. Once the order is shipped, we may not be able to process changes or cancellations.